Being an owner of ecommerce business, you will need to know all, of what you can know, about the shipping of products. A solid and reliable shipping process somehow serves as the backbone of your business.
One thing worth mentioning here is that an efficient and effective shipping process goes unnoticed by customers. But they will surely not ignore it when your shipping service is not that good. In other words, reliable shipping is not the favor that you give; it’s a necessity.
Shipping in timely manner
As soon as you get the order, instruct your workers to pack the product immediately. It would be pretty frustrating for the customer when he/she comes to know about delayed dispatching of the product from your side. Moreover, the customer will have to wait further for the product to be delivered.
The free shipping technique
Not charging for the shipping costs may seem like you are killing your profit by yourself, but it can be very beneficial in the long run. If you have worked hard to invest in the quality of product, offering free shipping will compel the customers to spend more money to get your product. Later, you will see your shipping costs being covered and your profit getting enhanced.
As a general tip, never try to earn profit by charging extra for shipping costs. Doing so will make the customers unhappy and they will eventually look for the alternate.
Shipping cost calculation
Without proper research, you will end up consuming your profit in shipping. Researching for appropriate shipping service and methods is one of the primary tasks that you need to do while starting a commerce business. In fact, you can’t do proper research if you wait for an order to start researching about the better solution.
Another factor that is the part of shipping costs is packaging of items. While you need to ensure that the shipping supplies are capable to provide ample protection to the package, you also need to make sure that you are not spending too much money in this perspective. For that purpose, try to build a business relationship with the provider of these supplies in order to be able to get discount.
If you are a regular customer of any shipping service, do some calculation to find out how often do you employ the services of that shipping company. If that’s a good number, ask that company to provide you with a discount in shipping rates. The large companies have many offers that can be beneficial for you in this regard.
Make clear policy
Your shipping policy should be clear enough for the customers. It means that the customer shouldn’t be forced to read a lot of text in order to understand your shipping policy. Explain everything in bullet points and encourage your customers to contact the customer support to get understanding about the rare complexities involved in shipping process.